/* =====================================================================
   Prairie Bend 311 — Shared styles
   Design tokens, resets, typography, and component patterns reused by
   two or more applications (public site, citizen portal, agent console,
   field service). App-specific styling lives in its own stylesheet.
   ===================================================================== */

:root{
  --navy-900:#132a4c;
  --navy-800:#1c3a63;
  --navy-700:#2a4d7d;
  --gold:#b4872f;
  --gold-soft:#e2c584;
  --sky:#4c7098;
  --paper:#f3f3ee;
  --paper-dim:#e6e5dd;
  --ink:#1a2130;
  --slate:#5c6472;
  --green:#2f7a55;
  --red:#a8433a;
  --max:1180px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--paper);color:var(--ink);font-family:"Public Sans",Arial,sans-serif;font-weight:400;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
img,svg{display:block;max-width:100%}
.wrap{max-width:var(--max);margin:0 auto;padding:0 28px}
h1,h2,h3{font-family:"Source Serif 4",Georgia,serif;font-weight:600;margin:0;letter-spacing:-.01em;color:var(--navy-900)}
p{margin:0}
:focus-visible{outline:3px solid var(--gold);outline-offset:2px}
.eyebrow{font-family:"IBM Plex Mono",monospace;font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--sky)}
@media (prefers-reduced-motion: reduce){
  *{animation-duration:.001ms !important;animation-iteration-count:1 !important;transition-duration:.001ms !important;scroll-behavior:auto !important}
}

button, input, textarea, select { font: inherit; }


/* ---------- Additional shared tokens ---------- */
:root {
  --surface: #ffffff;
  --surface-2: #ece9df;
  --gold-wash: #f1e6c9;
  --shadow: 0 10px 30px rgba(19, 42, 76, 0.10);
  --radius: 3px;
}
:root{
  --border:#dfe3ea;
}
:root{
  --radius-app:10px;
  --radius-app-sm:7px;
}

/* =====================================================================
   App shell — sidebar, topbar, buttons, cards, tables, badges
   Reused verbatim by the Agent Console and the Field Service app.
   ===================================================================== */
.console-app{display:flex;min-height:100vh;background:var(--paper);color:var(--ink)}

/* ---------- Sidebar ---------- */
.console-sidebar{
  width:228px;flex:0 0 auto;background:var(--navy-900);color:rgba(246,245,241,.78);
  display:flex;flex-direction:column;position:sticky;top:0;height:100vh;z-index:40;
}
.console-sidebar-brand{display:flex;align-items:center;gap:10px;padding:18px 18px;border-bottom:1px solid rgba(246,245,241,.12);flex:0 0 auto}
.console-sidebar-brand .name{display:none}
.console-sidebar-brand .sub{font-family:"IBM Plex Mono",monospace;font-size:13px;letter-spacing:.1em;text-transform:uppercase;color:rgba(246,245,241,.85)}

.console-nav{flex:1;overflow-y:auto;padding:14px 10px}
.console-nav a,.console-nav-lower a{
  display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:7px;
  font-size:13.5px;font-weight:500;color:rgba(246,245,241,.72);margin-bottom:2px;
  position:relative;border-left:3px solid transparent;
}
.console-nav a svg,.console-nav-lower a svg{width:17px;height:17px;flex:0 0 auto;opacity:.85}
.console-nav a:hover,.console-nav-lower a:hover{background:rgba(246,245,241,.07);color:#fff}
.console-nav a.active,.console-nav-lower a.active{background:rgba(226,197,132,.14);color:#fff;border-left-color:var(--gold)}
.console-nav-badge{
  margin-left:auto;font-family:"IBM Plex Mono",monospace;font-size:10px;font-weight:700;
  background:rgba(226,197,132,.18);color:var(--gold-soft);padding:1px 6px;border-radius:999px;
}
.console-nav-lower{padding:12px 10px;border-top:1px solid rgba(246,245,241,.12);flex:0 0 auto}

.sidebar-backdrop{display:none;position:fixed;inset:0;background:rgba(19,42,76,.4);z-index:35}

/* ---------- Main column / topbar ---------- */
.console-main{flex:1;min-width:0;display:flex;flex-direction:column}
.console-topbar{
  height:60px;flex:0 0 auto;background:#fff;border-bottom:1px solid var(--border);
  display:flex;align-items:center;gap:16px;padding:0 22px;position:sticky;top:0;z-index:20;
}
.sidebar-toggle{display:none;width:36px;height:36px;border:1px solid var(--border);background:#fff;border-radius:8px;align-items:center;justify-content:center;cursor:pointer;color:var(--navy-900);flex:0 0 auto}
.sidebar-toggle svg{width:18px;height:18px}

.console-topbar-right{display:flex;align-items:center;gap:10px;margin-left:auto}

.new-btn-wrap,.avatar-wrap{position:relative}
.dropdown-menu{
  position:absolute;right:0;top:calc(100% + 8px);width:206px;background:#fff;
  border:1px solid var(--border);border-radius:var(--radius-app-sm);box-shadow:var(--shadow);
  padding:6px;display:none;z-index:45;
}
.dropdown-menu.open{display:block}
.dropdown-menu button,.dropdown-menu a{
  width:100%;display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:6px;
  border:none;background:none;text-align:left;font-size:13.5px;color:var(--ink);cursor:pointer;font:inherit;
}
.dropdown-menu button:hover,.dropdown-menu a:hover{background:var(--paper)}
.dropdown-menu button svg,.dropdown-menu a svg{width:16px;height:16px;color:var(--slate);flex:0 0 auto}
.dropdown-menu .menu-divider{height:1px;background:var(--border);margin:6px 4px}
.dropdown-menu .menu-label{font-family:"IBM Plex Mono",monospace;font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:var(--slate);padding:8px 10px 4px}

.icon-btn{
  width:36px;height:36px;border-radius:8px;border:1px solid var(--border);background:#fff;
  display:flex;align-items:center;justify-content:center;color:var(--slate);cursor:pointer;
  position:relative;flex:0 0 auto;
}
.icon-btn:hover{background:var(--paper);color:var(--navy-900)}
.icon-btn svg{width:17px;height:17px}
.notif-dot{position:absolute;top:6px;right:6px;width:8px;height:8px;border-radius:50%;background:var(--red);border:1.5px solid #fff}

.topbar-avatar{display:flex;align-items:center;gap:9px;padding-left:12px;border-left:1px solid var(--border);cursor:pointer}
.topbar-avatar .av{
  width:32px;height:32px;border-radius:50%;background:var(--gold-wash);color:var(--navy-900);
  display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:700;
  font-family:"Source Serif 4",serif;flex:0 0 auto;
}
.topbar-avatar .who{display:flex;flex-direction:column;line-height:1.25}
.topbar-avatar .who .n{font-size:13px;font-weight:600;color:var(--navy-900)}
.topbar-avatar .who .r{font-size:11px;color:var(--slate)}
.topbar-avatar .chev{width:13px;height:13px;color:var(--slate)}

.btn-app-outline{
  border:1px solid var(--border);background:#fff;color:var(--navy-900);font:inherit;
  padding:8.5px 14px;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;
  display:inline-flex;align-items:center;gap:7px;transition:border-color .15s,background .15s;
}
.btn-app-outline:hover{border-color:#aeb8c8;background:var(--paper)}
.btn-app-outline svg{width:14px;height:14px}
/* A guided walkthrough step can leave a button visible but deliberately
   non-interactive (e.g. Cancel during a required confirmation) — see
   guided-tour/crm-tour-config.js. */
.btn-app-outline:disabled,.btn-app-primary:disabled{opacity:.45;cursor:not-allowed}
.btn-app-outline:disabled:hover{border-color:var(--border);background:#fff}

.btn-app-primary{
  border:none;background:var(--navy-900);color:#fff;font:inherit;
  padding:9px 15px;border-radius:8px;font-size:13px;font-weight:650;cursor:pointer;
  display:inline-flex;align-items:center;gap:7px;
}
.btn-app-primary:hover{background:var(--navy-800)}
.btn-app-primary svg{width:14px;height:14px}
.console-content{flex:1;padding:20px 24px 64px;max-width:1560px;width:100%;margin:0 auto}

.console-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.console-page-head h1{font-family:"Public Sans",sans-serif;font-weight:650;font-size:21px;color:var(--navy-900);letter-spacing:-.01em;margin:0}
.console-page-head p{color:var(--slate);font-size:12.5px;margin-top:4px}
.console-page-head-actions{display:flex;gap:9px}
/* ---------- KPI row ---------- */
.kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.kpi-card{
  background:#fff;border:1px solid var(--border);border-radius:var(--radius-app);
  padding:16px 18px;cursor:pointer;transition:transform .14s,box-shadow .14s,border-color .14s;
}
.kpi-card:hover{transform:translateY(-2px);box-shadow:0 10px 22px rgba(19,42,76,.09);border-color:#cbd5e1}
.kpi-card.flash{animation:kpiFlash .9s ease}
@keyframes kpiFlash{0%{box-shadow:0 0 0 3px rgba(180,135,47,.35)}100%{box-shadow:none}}
.kpi-card-top{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:14px}
.kpi-icon{width:34px;height:34px;border-radius:8px;display:flex;align-items:center;justify-content:center;flex:0 0 auto}
.kpi-icon svg{width:17px;height:17px}
.kpi-icon.navy{background:rgba(19,42,76,.08);color:var(--navy-900)}
.kpi-icon.gold{background:var(--gold-wash);color:#8a5f1c}
.kpi-icon.red{background:rgba(168,67,58,.1);color:var(--red)}
.kpi-icon.sky{background:rgba(76,112,152,.12);color:var(--sky)}
.kpi-trend{font-family:"IBM Plex Mono",monospace;font-size:10.5px;font-weight:600;display:flex;align-items:center;gap:3px;white-space:nowrap;padding-top:4px}
.kpi-trend svg{width:10px;height:10px}
.kpi-trend.neutral{color:var(--slate)}
.kpi-trend.good{color:var(--green)}
.kpi-trend.bad{color:var(--red)}
.kpi-value{font-size:27px;font-weight:700;color:var(--navy-900);line-height:1;letter-spacing:-.02em}
.kpi-label{font-size:12.5px;color:var(--slate);margin-top:6px;font-weight:500}

/* ---------- App cards / tables / badges ---------- */
.app-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius-app);overflow:hidden;transition:box-shadow .18s}
.app-card.flash{animation:kpiFlash .9s ease}
.app-card-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--border);gap:12px}
.app-card-head h2{font-size:14.5px;font-weight:650;color:var(--navy-900);display:flex;align-items:center}
.app-card-head .count{
  font-family:"IBM Plex Mono",monospace;font-size:11px;color:var(--slate);background:var(--paper);
  padding:2px 7px;border-radius:999px;margin-left:9px;font-weight:600;
}
.app-card-actions{display:flex;align-items:center;gap:14px;flex:0 0 auto}
.link-action{font-size:12.5px;font-weight:650;color:var(--navy-800);cursor:pointer;white-space:nowrap}
.link-action:hover{text-decoration:underline;text-underline-offset:2px}
.table-scroll{overflow-x:auto}
.app-table{width:100%;border-collapse:collapse;min-width:680px}
.app-table th{
  text-align:left;font-size:10.5px;letter-spacing:.05em;text-transform:uppercase;color:var(--slate);
  background:#f8fafc;padding:10px 18px;border-bottom:1px solid var(--border);font-weight:650;white-space:nowrap;
}
.app-table td{padding:11px 18px;border-bottom:1px solid var(--border);font-size:13.5px;color:var(--ink);vertical-align:middle;white-space:nowrap}
.app-table tbody tr{transition:background .1s}
.app-table tbody tr:hover{background:#fafbfc}
.app-table tbody tr:last-child td{border-bottom:none}
.rec-id{font-family:"IBM Plex Mono",monospace;font-size:12px;color:var(--navy-800);font-weight:650;cursor:pointer;background:none;border:none;padding:0;font:inherit}
.rec-id:hover{text-decoration:underline;text-underline-offset:2px}
.rec-customer{color:var(--navy-900);font-weight:650;cursor:pointer;background:none;border:none;padding:0;font:inherit;font-size:13.5px}
.rec-customer:hover{text-decoration:underline;text-underline-offset:2px}
.rec-subject{color:var(--ink);max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rec-type{display:flex;align-items:center;gap:6px;color:var(--slate);font-size:12.5px}
.rec-type svg{width:13px;height:13px;flex:0 0 auto}
.rec-updated{color:var(--slate);font-size:12px}

.badge-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 9px;border-radius:999px;font-size:11px;font-weight:700;white-space:nowrap}
.badge-pill .dot{width:6px;height:6px;border-radius:50%;flex:0 0 auto}
.pri-urgent{background:rgba(168,67,58,.1);color:var(--red)}
.pri-urgent .dot{background:var(--red)}
.pri-high{background:var(--gold-wash);color:#8a5f1c}
.pri-high .dot{background:var(--gold)}
.pri-normal{background:rgba(76,112,152,.12);color:var(--sky)}
.pri-normal .dot{background:var(--sky)}
.pri-low{background:#eef0f2;color:var(--slate)}
.pri-low .dot{background:var(--slate)}

.stat-new{background:rgba(76,112,152,.12);color:var(--sky)}
.stat-new .dot{background:var(--sky)}
.stat-pending{background:var(--gold-wash);color:#8a5f1c}
.stat-pending .dot{background:var(--gold)}
.stat-inprogress{background:rgba(19,42,76,.08);color:var(--navy-800)}
.stat-inprogress .dot{background:var(--navy-800)}
.stat-escalated{background:rgba(168,67,58,.1);color:var(--red)}
.stat-escalated .dot{background:var(--red)}
.stat-resolved{background:rgba(47,122,85,.12);color:var(--green)}
.stat-resolved .dot{background:var(--green)}
.stat-assigned{background:#eef0f2;color:var(--slate)}
.stat-assigned .dot{background:var(--slate)}
.stat-scheduled{background:rgba(76,112,152,.12);color:var(--sky)}
.stat-scheduled .dot{background:var(--sky)}
.stat-closed{background:#eef0f2;color:var(--slate)}
.stat-closed .dot{background:var(--slate)}
.stat-open{background:rgba(76,112,152,.12);color:var(--sky)}
.stat-open .dot{background:var(--sky)}

/* ---------- Toast / misc ---------- */
.app-toast{
  position:fixed;left:22px;bottom:22px;background:var(--navy-900);color:#fff;padding:12px 16px;
  border-radius:9px;font-size:13px;box-shadow:0 12px 26px rgba(19,42,76,.28);z-index:70;
  opacity:0;transform:translateY(8px);transition:opacity .2s,transform .2s;pointer-events:none;max-width:300px;
}
.app-toast.show{opacity:1;transform:translateY(0)}

/* ---------- Menu item (muted / demo controls) ---------- */
.menu-item-muted{color:var(--slate)!important}
.menu-item-muted svg{color:var(--slate)!important}
.menu-item-muted:hover{color:var(--navy-900)!important}

/* =====================================================================
   Modals — shared by CRM (Send to Field Service, Complete Work sync
   confirmations) and the Field Service app (Schedule Work, Complete
   Work Order). One modal system, reused everywhere.
   ===================================================================== */
.modal-backdrop{
  display:none;position:fixed;inset:0;background:rgba(19,42,76,.44);z-index:80;
  align-items:center;justify-content:center;padding:20px;
}
.modal-backdrop.open{display:flex}
.modal-card{
  background:#fff;border-radius:var(--radius-app);width:100%;max-width:440px;
  box-shadow:0 24px 60px rgba(19,42,76,.32);max-height:calc(100vh - 40px);
  display:flex;flex-direction:column;overflow:hidden;
}
.modal-card.modal-wide{max-width:560px}
.modal-card-head{padding:18px 22px;border-bottom:1px solid var(--border);flex:0 0 auto}
.modal-card-head h3{font-family:"Public Sans",sans-serif;font-weight:650;font-size:16.5px;color:var(--navy-900);margin:0}
.modal-card-body{padding:18px 22px;overflow-y:auto;flex:1 1 auto}
.modal-card-body p{font-size:13.5px;color:var(--slate);line-height:1.6;margin:0 0 14px}
.modal-card-body p:last-child{margin-bottom:0}
.modal-card-actions{padding:16px 22px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px;flex:0 0 auto}
.modal-field-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px 18px;margin-bottom:4px}
.modal-field-grid .field-item.full{grid-column:1/-1}
.modal-summary-row{display:flex;justify-content:space-between;gap:14px;padding:9px 0;border-bottom:1px solid var(--border);font-size:13px}
.modal-summary-row:last-child{border-bottom:none}
.modal-summary-row .k{color:var(--slate)}
.modal-summary-row .v{color:var(--ink);font-weight:650;text-align:right}
.modal-form-field{margin-bottom:14px}
.modal-form-field:last-child{margin-bottom:0}
.modal-form-field label{display:block;font-size:11.5px;font-weight:650;color:var(--slate);text-transform:uppercase;letter-spacing:.03em;margin-bottom:6px}
.modal-form-field input,.modal-form-field select,.modal-form-field textarea{
  width:100%;border:1px solid var(--border);border-radius:8px;padding:9px 12px;font-size:13.5px;
  font:inherit;outline:none;color:var(--ink);background:#fff;
}
.modal-form-field input:focus,.modal-form-field select:focus,.modal-form-field textarea:focus{border-color:var(--navy-800);box-shadow:0 0 0 3px rgba(19,42,76,.08)}
.modal-form-field textarea{resize:vertical;min-height:76px;line-height:1.5}
.modal-form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.modal-success-note{display:flex;align-items:flex-start;gap:9px;background:rgba(47,122,85,.08);border:1px solid rgba(47,122,85,.25);border-radius:8px;padding:11px 13px;font-size:12.5px;color:var(--green);margin-top:14px}
.modal-success-note svg{width:15px;height:15px;flex:0 0 auto;margin-top:1px}

/* ---------- Map component (Agent Console + Field Service) ---------- */
   Service Request Map (portal/home.html)
   ===================================================================== */
.map-legend{display:flex;gap:20px;flex-wrap:wrap;margin:18px 0 20px;font-size:12.5px;color:var(--slate)}
.map-legend span{display:flex;align-items:center;gap:6px}
.map-dot-swatch{display:inline-block;width:10px;height:10px;border-radius:50%}

.map-shell{position:relative;width:100%;aspect-ratio:16/9;background:var(--paper);border:1px solid var(--border);border-radius:8px;overflow:hidden}
.map-bg{position:absolute;inset:0;width:100%;height:100%;display:block}
.map-pins{position:absolute;inset:0}

.map-pin{position:absolute;transform:translate(-50%,-50%);background:none;border:none;padding:0;cursor:pointer;z-index:1}
.map-pin:hover,.map-pin:focus-visible{z-index:6}
.map-pin-dot{display:block;width:14px;height:14px;border-radius:50%;background:var(--pin-color,var(--slate));border:2px solid #fff;box-shadow:0 0 0 1px rgba(19,42,76,.18),0 3px 8px rgba(19,42,76,.28);transition:transform .12s}
.map-pin:hover .map-pin-dot,.map-pin:focus-visible .map-pin-dot{transform:scale(1.25)}

.map-pin-tooltip{display:none;position:absolute;bottom:100%;left:50%;transform:translateX(-50%);margin-bottom:9px;background:#fff;border:1px solid var(--border);border-radius:6px;padding:10px 12px;font-size:12px;line-height:1.65;white-space:nowrap;box-shadow:var(--shadow);text-align:left;color:var(--ink)}
.map-pin:hover .map-pin-tooltip,.map-pin:focus-visible .map-pin-tooltip{display:block}
.map-pin-tooltip-title{font-family:"Source Serif 4",serif;font-weight:600;color:var(--navy-900);font-size:13.5px;margin-bottom:3px}
.map-pin-status-row{display:flex;align-items:center;gap:6px;margin-top:4px;font-weight:600}
.map-pin-status-dot{width:7px;height:7px;border-radius:50%;flex:0 0 auto}

.map-pin.pin-flip-below .map-pin-tooltip{bottom:auto;top:100%;margin-bottom:0;margin-top:9px}
.map-pin.pin-align-left .map-pin-tooltip{left:0;transform:translateX(0)}
.map-pin.pin-align-right .map-pin-tooltip{left:auto;right:0;transform:translateX(0)}

.map-empty{margin-top:16px;font-size:13.5px;color:var(--slate);text-align:center;padding:24px;border:1px dashed var(--border);border-radius:8px}

/* ---------- Detail page layout (shared record-detail pattern) ---------- */
.detail-header{
  background:#fff;border:1px solid var(--border);border-radius:var(--radius-app);
  padding:18px 22px;margin-bottom:16px;
}
.detail-header-top{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}
.detail-eyebrow{font-family:"IBM Plex Mono",monospace;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--sky);margin-bottom:6px}
.detail-header h1{font-family:"Public Sans",sans-serif;font-weight:650;font-size:21px;color:var(--navy-900);letter-spacing:-.01em;margin:0}
.detail-header-badges{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}
.detail-header-meta{display:flex;gap:18px;flex-wrap:wrap;margin-top:12px;font-size:12.5px;color:var(--slate)}
.detail-header-meta b{color:var(--ink);font-weight:650}
.detail-actions{display:flex;gap:8px;flex-wrap:wrap}

/* ---------- Detail layout ---------- */
.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}
.detail-main{display:flex;flex-direction:column;gap:16px;min-width:0}
.detail-side{display:flex;flex-direction:column;gap:16px}

.field-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px 20px}
.field-item{min-width:0}
.field-item .fl{font-size:11px;color:var(--slate);text-transform:uppercase;letter-spacing:.03em;margin-bottom:4px}
.field-item .fv{font-size:13.5px;color:var(--ink);font-weight:500}
.field-item .fv.mono{font-family:"IBM Plex Mono",monospace;font-size:12.5px}
.field-full{grid-column:1/-1}
.field-desc{font-size:13.5px;color:var(--ink);line-height:1.6;padding:12px 14px;background:var(--paper);border-radius:8px;margin-top:4px}
.mini-profile{display:flex;align-items:center;gap:12px}
.mini-profile-avatar{
  width:44px;height:44px;border-radius:50%;background:var(--gold-wash);color:var(--navy-900);
  display:flex;align-items:center;justify-content:center;font-family:"Source Serif 4",serif;
  font-size:15px;font-weight:700;flex:0 0 auto;
}
.mini-profile-body{min-width:0}
.mini-profile-name{font-size:14.5px;font-weight:650;color:var(--navy-900);cursor:pointer}
.mini-profile-name:hover{text-decoration:underline;text-underline-offset:2px}
.mini-profile-sub{font-size:12px;color:var(--slate);margin-top:2px}
.mini-profile-detail{display:flex;flex-direction:column;gap:9px;margin-top:14px;padding-top:14px;border-top:1px solid var(--border)}
.mini-profile-detail-row{display:flex;align-items:center;gap:9px;font-size:12.5px;color:var(--ink)}
.mini-profile-detail-row svg{width:14px;height:14px;color:var(--slate);flex:0 0 auto}
.location-fields{display:flex;flex-direction:column;gap:10px;margin-top:14px}
.location-fields .field-item .fv{font-size:13px}
.photo-card{border:1px solid var(--border);border-radius:9px;overflow:hidden;background:var(--paper)}
.photo-card-media{aspect-ratio:4/3;display:flex;align-items:center;justify-content:center;background:linear-gradient(150deg,#dfe6ee,#eef1f4);color:#8ea0b8}
.photo-card-media svg{width:38px;height:38px}
.photo-card-meta{padding:9px 11px;font-size:11.5px;color:var(--slate);border-top:1px solid var(--border);background:#fff}
.photo-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.photo-grid.single{grid-template-columns:1fr;max-width:220px}
.timeline{position:relative;padding-left:22px}
.timeline::before{content:"";position:absolute;left:5px;top:4px;bottom:4px;width:1.5px;background:var(--border)}
.timeline-item{position:relative;padding-bottom:18px}
.timeline-item:last-child{padding-bottom:0}
.timeline-dot{position:absolute;left:-22px;top:2px;width:11px;height:11px;border-radius:50%;background:var(--navy-800);border:2px solid #fff;box-shadow:0 0 0 1px var(--border)}
.timeline-time{font-family:"IBM Plex Mono",monospace;font-size:11px;color:var(--slate);margin-bottom:2px}
.timeline-text{font-size:13px;color:var(--ink);line-height:1.5}
.timeline-text a{color:var(--navy-800);font-weight:650;text-decoration:underline;text-underline-offset:2px}

/* ---------- Shared responsive rules ---------- */
@media (max-width:960px){
  .console-sidebar{position:fixed;left:0;top:0;bottom:0;transform:translateX(-100%);transition:transform .2s}
  .console-sidebar.open{transform:translateX(0)}
  .sidebar-backdrop.show{display:block}
  .sidebar-toggle{display:flex}
  .kpi-row{grid-template-columns:repeat(2,1fr)}
  .console-content{padding:16px}
}
@media (max-width:640px){
  .kpi-row{grid-template-columns:1fr}
}
@media (max-width:1240px){
  .detail-grid{grid-template-columns:1fr}
}
@media (max-width:960px){
  .field-grid{grid-template-columns:1fr}
}
@media (max-width:640px){
  .photo-grid{grid-template-columns:1fr}
}

/* =====================================================================
   Site chrome — utility bar, header/logo/nav, section base padding,
   footer, breadcrumb, and page-head banner.
   Used by the public site (index.html, 311.html) AND the Citizen
   Portal, which shares this exact header/footer/nav chrome.
   ===================================================================== */
/* ---------- Utility bar ---------- */
.utility-bar{background:var(--navy-900);color:rgba(246,245,241,.8);font-size:12.5px}
.utility-bar .wrap{display:flex;align-items:center;justify-content:space-between;height:36px}
.utility-links{display:flex;gap:22px}
.utility-links a{color:inherit;transition:color .15s}
.utility-links a:hover{color:#fff}
.utility-links a.current{color:var(--gold-soft)}
.utility-search-btn{background:none;border:none;color:inherit;font-family:inherit;font-size:12.5px;cursor:pointer;display:flex;align-items:center;gap:6px}
.utility-search-btn:hover{color:#fff}

/* ---------- Header ---------- */
header.site-header{background:#fff;border-bottom:1px solid var(--paper-dim)}
.header-row{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:16px 0}
.logo{display:flex;align-items:center;gap:14px}
.logo-word{display:flex;flex-direction:column;line-height:1.15}
.logo-word .name{font-family:"Source Serif 4",serif;font-size:19px;font-weight:600;color:var(--navy-900);letter-spacing:.01em}
.logo-word .sub{font-family:"IBM Plex Mono",monospace;font-size:13.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--slate)}
nav.primary{display:flex;gap:30px}
nav.primary a{font-size:14px;color:var(--navy-900);font-weight:500;position:relative;padding:6px 0}
nav.primary a::after{content:"";position:absolute;left:0;right:0;bottom:0;height:2px;background:var(--gold);transform:scaleX(0);transition:transform .18s}
nav.primary a:hover::after,nav.primary a.active::after{transform:scaleX(1)}
.nav-toggle{display:none;background:none;border:1px solid var(--navy-900);border-radius:4px;padding:8px 10px;cursor:pointer}
.nav-toggle span{display:block;width:20px;height:2px;background:var(--navy-900);margin:4px 0}

/* ---------- Section base ---------- */
section{padding:96px 0}

/* ---------- Footer ---------- */
footer{background:var(--navy-900);color:rgba(246,245,241,.6);padding:52px 0 30px;font-size:13px}
.footer-top{display:flex;justify-content:space-between;gap:40px;flex-wrap:wrap;padding-bottom:34px;border-bottom:1px solid rgba(246,245,241,.12)}
.footer-top nav{display:flex;gap:22px;flex-wrap:wrap}
.footer-top nav a:hover{color:#fff}
.footer-mid{display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap;padding:26px 0;font-size:12.5px}
.footer-mid a{text-decoration:underline;text-underline-offset:2px}
.footer-social{display:flex;gap:14px}
.footer-social a{width:30px;height:30px;border:1px solid rgba(246,245,241,.3);border-radius:50%;display:flex;align-items:center;justify-content:center}
.footer-social svg{width:14px;height:14px}
.footer-bottom{padding-top:20px;font-size:11.5px;color:rgba(246,245,241,.4)}

/* ---------- Breadcrumb + page-head banner ---------- */
.page-head{background:var(--navy-900);color:#f6f5f1;padding:64px 0 46px}
.page-head .eyebrow{color:var(--gold-soft)}
.page-head h1{color:#f6f5f1;font-size:clamp(30px,4vw,44px);margin-top:10px}
.breadcrumb{font-size:12.5px;color:var(--slate);padding:20px 0 0}
.breadcrumb a{text-decoration:underline;text-underline-offset:2px}

/* ---------- Responsive ---------- */
@media (max-width:960px){
  .utility-links{display:none}
  nav.primary{display:none}
  nav.primary.open{display:flex;flex-direction:column;gap:14px;position:absolute;top:100%;left:0;right:0;background:#fff;padding:18px 28px;border-bottom:1px solid var(--paper-dim);z-index:10}
  .nav-toggle{display:block}
  section{padding:64px 0}
}